Top-rated apps for kids to learn to count, read, and speak in English
About the startup
IntellectoKids is an EdTech startup for preschoolers from the US, Canada, LATAM, and Nordic countries which grew into an ecosystem of apps and raised two funding rounds within less than 3 years after the launch. Products are translated into 30+ languages and stays in the top 10 on the Apple App Store (Kids 5 & Under category) in 40 countries.
About the team
The co-founders of IntellectoKids Andrey Kondratyuk and Mike Kotlov have three children each. They built the product based on their EdTech experience and own need as parents for high-quality educational content for preschoolers. The IntellectoKids team comprises specialists and methodologists across the globe.
Customer support specialist
Currently, we are looking for a full-time remote Customer Support Specialist in product company IntellectoKids.
IntellectoKids is one of the world's largest developers of educational apps for children from 3 to 7 years old. The company's apps are in the Top 10 in the Kids 5 & Under category in the App Store in 40 countries, including the United States.
experience in customer support from 2 years;
experience in working with user requests through the Zendesk system (or equivalents);
user interview experience;
English level - Upper-Intermediate or higher.
What you will do:
regular and timely responses to user requests through customer communication systems, reviews in stores, in chatbots on the site;
independent (if possible) solution of user problems with access to content by subscription, subscription sharing;
registration of tickets for checking bugs from user reports;
conducting face-to-face (audio/video) CustDev user surveys to identify their requests, design and presentation of the results to the team.
What we offer:
remote full-time work from anywhere in the world;
100% paid 28 calendar days of vacation, full compensation for unused vacation days at the end of the year;
well-structured processes, without night rush jobs;
the opportunity to become part of the best team in its segment.